How do I change the volume of a video?


There are two ways to change the volume of your video:

1. Adjust Volume. Hover your mouse over the volume icon, and a volume bar will appear. Click on the bar to select the level of volume you prefer.

2. Mute Volume. Click the volume icon in the bottom left of the video player, which will stop all sound. To unmute the sound, click the volume icon one more time.

Does this answer your question?


Both the volume control on my PC and the one on the video player are maxed but I can't hear the audio
Rosalyn ~ I'm sorry you are having trouble with the audio. I recommend trying a lower video quality as your internet connection may not be able to support both the sound and the video. Also check to make sure that nothing is muted because that can sometimes happen by mistake. If ou continue to have trouble please email us at

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