How do I pause my subscription?

Loading...
Step 1: If you are not logged in, Log In to your Pilates Anytime account.

Step 2: Go to My Account > Payment.

Step 3: Click on 'Cancel or Pause My Subscription.'

Step 4: Click 'Pause My Subscription,' and select the duration of your subscription pause.
You will not be charged while your account is paused, and any paid days remaining before you pause your subscription will be automatically transferred over once you restart your account, moving your normal billing date back.
Members who have paused their accounts within the last 30 days will be unable to pause their account until 30 days have passed since their last pause.

Does this answer your question?


Comments

I am a PayPal user who needs to pause my account. I see that the instructions are to cancel and reactivate when I am ready. However, will my playlists, favorites, and purchases of special content still be available if I cancel and then reactivate?
Sarah ~ Unfortunately PayPal does not give us the option to pause accounts so canceling and then reactivating is the only option. When you reactivate, all of your history and favorites will be saved so you won't lose anything. Please email us at contact@pilatesanytime.com if you have any questions.
If I cancel my account today will I still be able to watch until my paid month is up?
Brittany ~ When you cancel your account, you still have access to it until what would be the next charge date. You will be able to use it for the entire 30 days for which you have paid. We hope you are enjoying our videos!
If I paused my suscription, the paid workshops on my account can be seen during the pause?
1 person likes this.
Gaby ~ You will still be able to see the workshops you have purchased while your account is paused. When you login, you will need to go directly to the workshop rather than following the prompt to restart your account. If you have any trouble, please email us at contact@pilatesanytime.com.
Hi, I have read this FAQ but can't find the option to pause in my payment tab, only cancel. I would like to cancel for 3 months. Thanks
Aurélie Abel ~ I have sent you a private message to go over your account in detail.
Hi Gia, I’d like to pause my account for 3mo this but on the payment tab I only have cancel as an option. Can you advise how to pause without cancelling? Thanks
[Pauline] ~ Because you have paused your account previously, our system requires that you wait another billing cycle before pausing again. Please email us at support@pilatesanytime.com, and I can help you pause your account.

You need to be a subscriber to post a comment.

Please Log In or Create an Account to start your free trial.

Move With Us

Experience Pilates. Experience life.

Let's Begin