Video Player Issues

What can I do if the video isn't playing correctly?

Video player shows black screen or error message

  1. Try a different web browser
  2. You may have a browser plug-in problem. Try switching to a different web browser, such as trying Safari or Chrome if you are currently using Firefox.
  3. You may need to clear your browsing data.

Video starts and stops

There are a few reasons this may be happening.
  1. Your computer may need to be restarted
  2. The computer or device may be running too many programs or processes and can not process the video quickly. Restarting your computer may help.
  3. You May be Too Far Away from Your Wifi Router
  4. Often the issue is your computer or device may be too far away from your WiFi router. Try moving physically closer to your WiFi router.
  5. Your Internet Connection Might be Too Slow
  6. The minimum download bandwidth we suggest for streaming videos is 15 mbps. To test the current speed of your connection, try this speed test. If your connection is slow, you can download our videos to your iPhone or iPad for offline viewing. Search for "Pilates Anytime" in the app store, or click here.
  7. You May Have Lost Your Internet Connection
  8. Another possibility is your internet connection may have gone down temporarily. Please try Refreshing the page. If that doesn't work, try visiting another website to confirm you have an internet connection.

Need More Help?

If you continue to experience video play issues after tying the above, please contact us and we will be happy to assist you further.

Comments

very disappointed again video stop and I can not get it to go forward either. Not good for my body either to not finish the whole sequence.
Marta ~ I'm sorry you are having problems with the videos stopping. I have sent you an email to give you some options to help with playback issues.
Hi, when i press the play button in any video it appears me " VE_FMS_NOTFOUND" what's that and how can i fix this problem? THX
Elvira ~ I'm sorry you have had problems with our video player. I have sent you an email with a few options that should help.
Hello, I can't seem to play videos on my iPhone 5 even on low res. what should I do to fix this?
Mel
Melissa ~ I recommend restarting your phone and then downloading the app to watch the videos. It is a free app you can find in the itunes store. If you are already using the app, you can try using the mobile site on Safari or the browser you usually use. If you continue to have playback issues after trying these, you can email us at contact@pilatesanytime.com for more options.
The image frozen though the sound is still playing. what should i do?
Elvira ~ I'm sorry you have trouble with the image freezing. Usually when there is sound but no picture, it is because the internet connection is not strong enough to support the sound and the image. If you go to My Account and then select the tab Video Player, you will be able to choose the alternate Video Player. With this player, you can choose a lower video quality which will allow the image and sound to play. If you continue to have problems after trying this, please email us at contact@pilatesanytime.com.
I haven't been able to view anything the last few times I've gone on the Pilates anytime site, a bit frustrating
Dianne ~ I'm sorry that you're having trouble with our site. I have sent you an email to try and address the issue. Please also take a look at our Technical FAQs page which may help. If you continue to have trouble viewing pages or videos on Pilates Anytime, please email us at contact@pilatesanytime.com.
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