Video Player Issues:
What can I do if the video isn't playing correctly?
Video player shows black screen or error message
  1. Try changing Your Video Preferences
  2. If you're seeing an error message, or the video player just shows a black background, please try setting your preferences to optimize playback for lower power devices by clicking here. You can also reach these page by navigating to "Edit My Profile" in the "My Account" menu and then selecting the "Video" tab.
  3. Try a different web browser
  4. You may have a browser plug-in problem. Try switching to a different web browser, such as trying Safari or Chrome if you are currently using Firefox.
Video starts and stops
There are a few reasons this may be happening.
  1. Your computer may need to be restarted
  2. The computer or device may be running too many programs or processes and can not process the video quickly. Restarting your computer may help.
  3. You May be Too Far Away from Your Wifi Router
  4. Often the issue is your computer or device may be too far away from your WiFi router. Try moving physically closer to your WiFi router.
  5. Your Internet Connection Might be Too Slow
  6. Generally, the best option to select is Auto as that setting will detect your internet speed and adjust the video quality accordingly. However, if your video is starting and stopping, we recommend trying streaming in other quality levels. To do so, hover your mouse towards the bottom of the video player screen and a long black bar will appear.
    Click the HD button on the black bar. Select 404p, 478p, 720p, or 1080p as your video quality setting.
    The minimum bandwidth we suggest for streaming videos is 15 mbps.
  7. You May Have Lost Your Internet Connection
  8. Another possibility is your internet connection may have gone down temporarily. Pleas trying Refreshing the page. If that doesn't work, try visiting another website to confirm you have an internet connection.
Need More Help?
If you continue to experience video play issues after tying the above, please contact us and we will be happy to assist you further.
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Comments on this Article
    Showing 1-10 of 28
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very disappointed again video stop and I can not get it to go forward either. Not good for my body either to not finish the whole sequence.
3 years ago

Gia Calhoun (Moderator)
Marta ~ I'm sorry you are having problems with the videos stopping. I have sent you an email to give you some options to help with playback issues.
3 years ago

Hi, when i press the play button in any video it appears me " VE_FMS_NOTFOUND" what's that and how can i fix this problem? THX
3 years ago

Gia Calhoun (Moderator)
Elvira ~ I'm sorry you have had problems with our video player. I have sent you an email with a few options that should help.
3 years ago

Hello, I can't seem to play videos on my iPhone 5 even on low res. what should I do to fix this?
Mel
3 years ago

Gia Calhoun (Moderator)
Melissa ~ I recommend restarting your phone and then downloading the app to watch the videos. It is a free app you can find in the itunes store. If you are already using the app, you can try using the mobile site on Safari or the browser you usually use. If you continue to have playback issues after trying these, you can email us at contact@pilatesanytime.com for more options.
3 years ago

The image frozen though the sound is still playing. what should i do?
3 years ago

Gia Calhoun (Moderator)
Elvira ~ I'm sorry you have trouble with the image freezing. Usually when there is sound but no picture, it is because the internet connection is not strong enough to support the sound and the image. If you go to My Account and then select the tab Video Player, you will be able to choose the alternate Video Player. With this player, you can choose a lower video quality which will allow the image and sound to play. If you continue to have problems after trying this, please email us at contact@pilatesanytime.com.
3 years ago

I haven't been able to view anything the last few times I've gone on the Pilates anytime site, a bit frustrating
3 years ago

Maria Wheeler (Moderator)
Dianne ~ I'm sorry that you're having trouble with our site. I have sent you an email to try and address the issue. Please also take a look at our Technical FAQs page which may help. If you continue to have trouble viewing pages or videos on Pilates Anytime, please email us at contact@pilatesanytime.com.
3 years ago

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