Ruth ~ I'm sorry you are having trouble with this video stopping. I recommend restarting your computer to clear away the other processes that are running. You can also try a lower video quality to ensure that it plays smoothly. If you continue to have problems, please email us at email@example.com.
Hettie ~ I'm sorry you were having trouble with this video. I have switched you to our alternate video player in the hopes that it will fix the problem. If you continue to have trouble, please email us at firstname.lastname@example.org.