Jean ~ In addition to refreshing the video and trying again, you can also try watching the video in a lower video quality. If you continue to have trouble, please email us at contact@pilatesanytime.com.
Hydie ~ I'm sorry you are also having trouble with this video. If the lower video quality was not working for you, you can try another browser to see if it works better for you. I find that Firefox, Chrome, and Safari all work well for me. Also make sure you have installed all of the available updates for your browser. If you continue to have trouble, please email us at contact@pilatesanytime.com.