Hi,
I have been experiencing a problem in all classess i watch this week. The film restarts upruptly in the last 10 or so min. Of the class instead of getting to the end of the class so I cannot watch the last parts of the workout but watch the beginning again? How can i solve this?
Thank you

Z A~ I am sorry that you have been experiencing technical difficulties. I would try restarting your computer and watching the videos in Auto-Detect. If the video does restart, you can easily fast-forward to where you were without waiting for the video to load while in Auto-Detect. Here is a link on how to fast-forward.

Hannah, this is what happens for exp, the video unexpectedly switches to the beginning but the time still shows where i stop. It is loke the end if the class is replaced witb the first 20 min of the class?? What should i do?

Hannah, The problem continues in every class i take:(( however i realized that it is only with my ipad, iphone is problem free. What might be the problem? Thank you.

Hi, this is my second time watching the Amy Taylor Alpers Reformer video and it stops and then will only play up to where it stopped. I got further this time!?
thank you.

Yes, exactly same here. unfortunately i still experince the problem.

ZA ~ If you are using an iPad it is possible that the wireless connection is not very strong and the connection is lost between the iPad and the wireless network. When the connection is the lost the iPad assumes that it should start from the beginning. Have you tried watching on a computer? If you wish to email us directly at contact@pilatesanytime.com we can provide very detailed individual technical support.

Kristine ~ I will email you directly and help you resolve your issue.

John, thank you very much. If there is a solution for ipad loosing connection please email me.

ZA ~ The solution for poor wireless connectivity is to have a better signal. You can either have a second Wi-Fi access point or you can find a location for the iPad that that has a better Wi-Fi connection. Without visiting your home this is a hard issue to offer advice.