Videos I've watched

For some reason, "the videos I've watched" is not registering the latest videos I've taken. I would appreciate if this could be fixed.
Thanks

Rina ~ I'm sorry you were having trouble with your videos not being marked as viewed. I just tried it with our latest video on your account and it shows as recently viewed video. If you are watching a downloaded video on our app, it will not be marked as viewed. Otherwise, it should work. If you continue to have trouble with this, please email us at support@pilatesanytime.com.

I have emailed you, but the problem still persists. Could you update me when you think it can be fixed. Thanks

Rina ~ I believe our technical team is working on it. I'll send them your message in the hopes that it can be fixed sooner. Thank you for your patience.

Glad to know it is being worked on.

Hi Rina,

Just to make sure we're talking about the same thing, do you mean this page?

I have tested this and it seems to be working in general, which makes me think perhaps something on your computer is blocking our tracking software.

I have found in the past that some browser extensions (like ad blockers) can block us from tracking your video views. You could test this out by trying with a different web browser that doesn't have any extensions installed.

Thanks so much for your suggestion. I was using Google Chrome, and even though the ad blocker was disabled, it apparently caused a problem. When moving over to Explorer everything works fine. Unfortunately everything that Chrome decided to obliterate is lost, but I am pleased to be able to move on.