Both the volume control on my PC and the one on the video player are maxed but I can't hear the audio

Rosalyn ~ I'm sorry you are having trouble with the audio. I recommend trying a lower video quality as your internet connection may not be able to support both the sound and the video. Also check to make sure that nothing is muted because that can sometimes happen by mistake. If ou continue to have trouble please email us at contact@pilatesanytime.com.