Despite your written rationale, demanding a credit card upon sign up for a free trial period is intrusive. I hope my initial impression of your company improves from this point. The classes must speak for themselves.
Maria ~ Thank you for your forum post.When we started Pilates Anytime we did not ask for credit card information from people that wanted to try our service. We soon discovered that many people would repeatedly sign up for free trials and we were not able to pay our bills. So we changed our policy. I hope this helps to explain why we have our policy. Please email us at firstname.lastname@example.org if you have any questions.
Meagan ~ Here are instructions for pausing your account. While it is paused you will not be charged and it will automatically resume on the date you choose. This date can be changed at any time. Please email us at email@example.com if you have any questions.
Lina ~ Thank you for your forum post. I looked at your account and saw you were able to cancel. We hope that you will be interested in joining Pilates Anytime again in the future. If you do decide to rejoin then simply login with your existing email and password and by following the prompts you will be able to re-activate your account.