Rossana ~ I am sorry you are having trouble playing this video. It may be your video player, so if you have already restarted your computer to clear away the processes that aren't running, I would suggest changing your video player settings by:
- clicking on "My Account" - selecting the "Video Player" tab at the top of the page - selecting the option "Show Options For Low Med and HD"
If your internet connection is slow on a particular day, it may require the video player options for "Low" or "Med," which should stream the video without any stops. If you continue to have issues playing this video, please email us at firstname.lastname@example.org.