Troubleshooting for Mobile/Tablet

1. Restart Your Phone or Tablet
Never underestimate the power of a restart!
The number one way to fix most problems with video playback is to restart your device.
Depending on what kind of phone or tablet you're using, there will be a different way to restart it. For example, if you have an iPad or iPhone you hold down the lock button and the home button at the same time for a few seconds until the device restarts.

Did this fix your problem?

2. Try a Different Web Browser
3. Charge Your Device
4. Check Your Speed
5. Use Our iOS App
6. Try a Different Device

Older Devices?

See our Minimum Streaming Requirements.