Hi Laurel, I know someone moderates this forum and as this is way out side my personal technical know how - someone else will sort this out. Good that you mentioned this so the technical Gods can do their magic...
Dear Laurel, I have emailed you directly so that I can help resolve your issue. Hundreds of people have watched this class without any problems. The support challenge is that everyone's computer is slightly different.
pilates2013~ This occurs when your internet connection isn't strong enough to continuously support video so it switches over to just sound. I would try watching the class in a different location with stronger Wifi and see if that helps.
Thank you Anna, I am just now seeing all the comments on this class so thank you everyone. I LOVE the chair. Anna - are you the teacher who referred your student to me in ojai? thank you , if you are .